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A visit is a measure of the traffic your site gets in 24 hours. We aggregate these all up and count how many visits you have for a given month, and that’s how we calculate your traffic. In our opinion it’s the most fair way to measure how many server resources your site will need.

Visits are not pageviews, Visits roughly equate to Google Analytics sessions. The metric is used to size infrastructure, hardware and the performance requirements of each plan, that correspond to the traffic of a single, average built, highly cacheable, WordPress site. Depending on your specific application code-base and business use-case, the number of designed for visits may or may not directly correspond to the actual demands placed on infrastructure by your application; for example agencies hosting a very large number of sites, or, an application such as an LMS, which requires dynamically rendered uncached content, will both in-turn place higher demands on infrastructure, in compar- ison to other types of sites (ie a single marketing site), even though the visit count may be significantly under the plans designed for specification. Please contact our engineering for a recommendation on which plan level best suites your performance requirements.

Worry not as, unlike many of our competitors, we do not charge you overage for a sudden increase in traffic and we do not limit your site in any way. If the traffic of your site keeps exceeding the limitations of your plan then we will suggest a suitable upgrade.

Whether your site experiences a sudden increase in real user sessions or it undergoes attacks, we make sure it performs fine. We do not charge overage automatically as we absorb these costs for you but if you keep on exceeding your plan’s limits we will suggest an upgrade.

Visits are only used as a plan sizing metric. On Enterprise plans we do not charge visits and we will never charge overage visits – period. Visits are used only as a plan sizing and fair use metric, not as a billing tool, so you choose the Enterprise Plan that suits your site’s profile. We will not charge overage for traffic spikes and slash-dot effects, nor will we penalize you for the success and growth of your web properties – we want you to succeed and we want to do everything we can to help. Should you outgrow the capabilities of your current Enterprise Plan we will propose a recommended upgrade for you that corresponds to your traffic and growth requirements, enabling you to grow even more; while the end choice whether to upgrade or not remains entirely yours.

We sure do! This is one of the most common requests we get. While others may charge you more than $100 per site migration, we will be more than happy to migrate your site to our platform for Free! You can schedule a migration anytime after you sign-up, just open a support ticket and our team will take it from there.

We do not believe in vendor lock-ins, so you can cancel your subscription anytime, download your whole site and we will help you if you have any issues. We also offer you a risk-free 60 day money back guarantee, so if for whatever reason after signing up you are not 100% satisfied with our service, then we will be more than happy to give you a full refund. *Our MBG is not offered on annual plans.

Yes, at any time. We make it easy to upgrade (or downgrade) plans. For instance, you can start with a Personal plan and then upgrade to the Professional plan as your site gains more traffic.

We accept all major credit and debit Cards, including Visa, Mastercard, American Express, Maestro, Discover and Diners Club.

Of course there is! If you pay annually then we will reward you with an annual discount amounting to two months of service for free!, just be sure to click annual when you sign-up. *Our money back guarantee is not offered on annual plans.

We do not. We are a best-of-breed WordPress hosting provider and we don’t want to sacrifice quality for quantity. We’re experts at making WordPress reliable, secure and blazingly fast, and we recommend you host email with a company that does the same for email. We recommend Google Apps for email, and can help you out if you would like other options also, just drop us a note.