Connectivity Issues on US-EAST-2

2024-APR-3 11:27UTC (POSTMORTEM)

A Reason for outage report with postmortem for this incident has been published.

Read the full Postmortem – RFO here.

2024-FEB-23 15:02UTC (RESOLVED)

After monitoring the system’s performance, we have confirmed that everything is back to normal. A post-mortem report will follow in the next few days, analyzing the course of the issue.

2024-FEB-22 16:35UTC (MONITORING)

We have corrected the issue affecting our systems in the US-EAST-2 region. We will continue to monitor the situation for any further problems. If you are experiencing any issues, please reach out to our Support Team for assistance.

2024-FEB-22 07:47 UTC (IN-PROGRESS)

We’re still investigating the issue causing intermittent performance degradation. We have isolated the issue to be within our filesystem solution and we are currently working on taking the required steps to resolve this as soon as possible. We apologize for any inconvenience and will post another update as soon as we learn more.

2024-FEB-21 15:40 UTC (IN-PROGRESS)

The issue persists and our systems in the US-EAST-2 region are affected by intermittent network performance that is experienced by our upstream provider. Our team is using all available assets and is working hard in collaboration with our upstream provider in order to resolve this.

2024-FEB-20 22:38 UTC (IN-PROGRESS)

The problem has been identified, and we are actively working on a solution. We appreciate your patience and understanding.

2024-FEB-20 20:40 UTC (OPEN)

We are currently investigating connectivity issues that are affecting clusters in the US-EAST-2 region. Due to the issues functionality of websites hosted under that the certain region is intermittent.